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« Those who never learn from history are..... | Main | The Lego Story: Creating the System of Endless Possibilities »

January 15, 2021


Humble Warrior

well said... customer satisfaction = features, product design, price = 1x customer loyalty = relationship building, how you treat them = recurring

Talking from Experience

A salesman (person) provides value by explaining the various aspects of the product (service), thereby reducing the risk to the customer and for that reduction in risk, the customer is willing to pay a higher price.


Good refresher. Relationship building is quite an artform! He who has mastered it will surely be successful in business as well as in life.


In a high tech company which was the most valued company in the 90s and 2000s, there was an internal culture of competition and one upmanship. It was more important to be right than to work together. As the company was becoming less relevant in the 2010s, there was a leadership change where the new leader changed the mindset from valuing "Know it all" to "learn it all". That mindset shift led the company to become lot more collaborative internally and rekindle their past glory and again become a tech behemoth. He made "empathy" the competitive advantage for their company.

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