POINT TO PONDER
A person who is nice to you but rude to the waiter, or to others, is not a nice person.
- William Swanson
STORY LINE (A wonderful article by USA Today regarding "The Waiter Rule")
If you're a CEO (or a higher level position), how do you treat the waiter or others around you? If you're the waiter, how do you deal with good or bad treatment?
Thurgood Marshall said this in a speech which is applicable to this week's topic:
Certain people have a way of saying things that shake us at the core. Even when the words do not seem harsh or offensive, the impact is shattering. What we could be experiencing is the intent behind the words. When we intend to do good, we do. When we intend to do harm, it happens. What each of us must come to realize is that our intent always comes through. We cannot sugarcoat the feelings in our heart of hearts. The emotion is the energy that motivates. We cannot ignore what we really want to create. We should be honest and do it the way we feel it. What we owe to ourselves and everyone around is to examine the reasons of our true intent.