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« Blogs: How to overcome your worries | Main | The Reason Why... »

November 12, 2009

Comments

Ramon

Hilarious J. You have the gift of writing too!!!!!!! You should be in publishing business.

Scared Sh..t

Scary.Five people a day having wrong surgery? Thanks. Great article.

vivian

I am laughing so loud that my teenagers came running to my room. This is chilling but funny.

Richard

In America, you know how many medical mistakes every day. In my country, you never will know. Americans not ashamed to admit, then can fix. Thank You

Joe

I see why excursion happened. Normally one has to describe the reason for the visit three times. First to the receptionist. Then to THE NURSE and Finally to Doctor. Root cause in your case was Doctor not asking one more time.
For sake of LEAN, I have learned to be very brief with Receptionists and THE NURSES. Who is listening anyway?

Pat

This experience is only tip of the iceberg. Entire health care system needs overhaul.

Chris

You presented your experiences in humorous way but it ain't funny at the time one is going through it. If we audit them the way we do internally, there will be multiple violations on each floor of hospitals.
Just observe.

David G

More of the same:10 Unbelievable Medical Mistakes
http://www.oddee.com/item_96576.aspx
1.The Fertility Clinic that used the wrong sperm
2.Received the wrong heart and lungs, then died
3.A $200,000 testicle
4. Doctors admitted to leaving the 13-inch-long retractor in patient's abdomen by mistake. It was not the first such incident at the medical center; four other such occurrences had been documented at the hospital.
5. An open heart invasive procedure... on the wrong patient
6.Hospital makes a wrong-sided brain surgery... for the third time in a year
7.The Surgeon who removed the wrong leg
8.he healthy kidney removed by mistake
9.Wide-Awake Surgery led to his suicide
10.Not so funny: wrong artery bypassed

Tony

I see what you are doing. With your storytelling style, you are raising awareness about Digital Health. I will pass it on to our Pinoy friends.

Tina Wong

"Quality means never having to say you are sorry" Correct? (:-

Ashish

LOL. Made my day. Good start for the weekend.

One for you:

Hey it is only 300 DPM problem. What you complaining?

CK


Some stats
http://abcnews.go.com/Health/story?id=3789868&page=1
nearly 3 percent of patients in the nation's hospitals risk experiencing hospital errors.

The report further suggested that those patients who experience an error in treatment or care at a hospital have a one in four chance of dying from the mistake.

Shachi Thakkar

Great one Anand! Being a Grey's Anatomy fan, I've learnt a lot about the surgery nightmares that can happen.

Adrian Keating

Anand - what a great story beautifully told. I have a recommendation for a book for you. It is called "Better" by Atul Gawande. I love this book because the author sets out to make a simple but powerful observation. It is that many of the best examples of vast improvements in medical care come not from breakthrough research but rather from dedicated individuals who push for excellence within the constraints of their circumstances. He makes the point where there is a compelling need to be better and the opportunity to do so within the constraints, there is therefore a moral obligation to apply simple thinking like expectation setting and rigor to deliver the improvement. A simple but powerful philosophy.
Your good friend Adrian

Barry W.

That really was a good REFLECTIONS!

Sam

A well said story which highlights that trying to be LEAN in your process, i.e by doing things faster should not be at the expense of customer satisfaction or risk of quality issues/excursions.

If there were sufficient checks done at the beginning to verify the correct patient was being treated, then we would not have seen this comedy of errors. In manufacturing, sometimes we remove incoming quality inspection of materials for a similar reason and I have seen in the past where we found a complete batch of defectives very very late in the manufacturing process risking revenue and on time delivery to customers.

For what its worth, recently I had to go to an emergency room and saw that various health care staff verified my name and symptoms multiple times before giving me the treatment.

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