Tell me how you'll measure me - and I'll tell you how I'll behave ...

This week's cartoon: Process is relevant, as long as it produces tangible business results.

Most employees will respond to whatever measurements they are given to perform against. If they are related to process activity, people will confine their actions within that narrow domain; and stay away from exploring different ways to do things. In the end, a great many possibilities for better bottom-line results will be lost.

Hint: you can click on the cartoon to enlarge it.

Comments

[Michael]

Uhmmm... today isn't Friday. Stop reflecting!

[Micro-CEO in training]

Andy Grove talks about the importance of measuring the right things in his book "High Output Management". The book is one of the gems of business literature. But he should have had some of these fantastic cartoons to illustrate (literally!) the points he made.